TERMS & CONDITIONS
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE OR OUR WHOLESALE SERVICE. All users of this site and our wholesale service agree that access to and use of this site and/or our wholesale service are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site or our wholesale service.
Banned Areas of Sale
The Space Collective does not allow its products to be sold via 3rd party websites such as Amazon, eBay, Etsy, and so on. Any attempt, successful or otherwise, to utilize these areas of sale for our product range will result in an immediate and permanent ban from our company, sister companies, and partners.
Minimum Order Value
The Space Collective wholesale minimum order value is $500 and may be increased at our discretion.
How to place an order
Submit your order by;
- Adding the products and quantities to your cart and then checking out using this website
- Download our wholesale catalog and price list via our Dropbox, fill out the quantities, and return it to us via email directly to [email protected]
- Email a Purchase Order via email directly to [email protected]
In order to place an order on this website, you must be a registered user. If you have not yet registered, please select "Register" at the bottom of the site and go through the registration process. When your registration has been approved by a member of our team, you will be free to order via the website.
RRP
It is recommended that products or goods purchased from The Space Collective should only be sold at the recommended retail price (RRP). In the event the Wholesale Account chooses to place the products or goods for sale at a discount, the Wholesale Account shall not discount the products more than 15% below MSRP. Permission for special sale events beyond the 15% discount by the Wholesale Account must be requested in writing to The Space Collective and will typically be granted on a semiannual basis.
Wholesale Pricing
All prices are listed in US dollars. All authorized retailers will receive 30-50% off the RRP depending on the product range, plus the cost of shipping.
Returns
Returns must be made in writing directly to [email protected] within 7 days of the delivery date, quoting the order ID and reasons. No returns are acceptable without prior approval and delivery instructions for transport. Shipping will be charged.
For any goods returned as ‘unsuitable,’ there is a re-stocking charge of 15% plus shipping chargeable to the customer.
Please email us with details of the product prior to returning it.
Payments
The Space Collective accepts credit cards (MasterCard, Visa, Discover, and American Express), checks, bank transfers, and cryptocurrency. Please note that unless you have agreed upon terms, your order will not be shipped until full payment has been received.
Currently, all credit card payments do not incur a merchant fee.
If paying via Bank Transfer, please email [email protected] remittance advice as proof of payment.
Net 30 Terms
You may apply for credit terms with us by emailing [email protected] with at least three credit references. Please note that with the exception of museums, terms are not generally granted until your total spend reaches $10,000.
Checks returned due to insufficient funds could be considered fraud, subjecting the check writer to prosecution and fines. However, we understand that usually, there is no criminal intent, and in these circumstances, we will only charge the customer a reimbursement for bank fees and other incurred costs.
Shipping
Shipping is not included in the cost of goods. On all orders, shipping will be charged on each invoice at the exact rate charged by the shipping provider. If you would prefer to use your own account for shipping, please ensure that you provide us with your account number prior to purchase.
Damages and Defects
Please inspect all shipments immediately upon arrival. Please contact The Space Collective at [email protected] within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.
Delivery Window
Please allow at least 7-14 days from the time of your order for completion of orders. Larger orders may require more time; please contact me for information about availability.
Backorders
Out-of-stock goods will be back-ordered and shown on your invoice. If back-ordered goods are in stock at the time of your next order they will be added to your order without duplication. If you wish to cancel any backorder, please inform us via email.
Shipping International Orders
International orders are accepted but may be subject to delays, customs complications, customs and handling fees, and import fees. All fees are the sole responsibility of the customer. If an order is delayed due to weather, customs, or anything beyond our control, we may take practical steps at our discretion to help remedy the issue, but ultimately, it is the responsibility of the customer to deal with their respective country's customs and imports. If an order is returned to us by customs and imports, we reserve the right to charge a 15% restocking fee plus the actual cost of shipping to the customer.