Here are all of our most Frequently Asked Questions
Here you will find our most frequently asked questions, but if for any reason your question isn't answered here please visit our contact page and ask away! We're always here to help.
Q: What forms of payment do you accept?
We accept payments from most major credit and debit cards, including Visa, Visa Debit, Mastercard, Maestro, JCB, American Express and Discover. We also accept PayPal and Apple Pay payments, and in some instances Bank Transfer. Unfortunately we do not accept Cheque payments.
Q: Do you offer layaway payments?
We offer layaway payments on most premium items on our website, these are generally high cost products over £500. It is worth noting that if you make a purchase through our layaway program then the item(s) you have purchased will not be dispatched until we receive payment in full, including any delivery fees. You can see the exact terms and conditions of our layaway program by clicking here.
Q: Where do you source your artifacts?
In the decade we have been conducting business we have built up a long list of sources ranging from astronauts, ex-NASA employees right through to executives of production companies and studios and many of our artifacts come directly from these sources. We also purchase and take consignments of artifacts directly from collectors with every attention paid to their authenticity. In summary, everything we offer has come from a trusted source and has been thoroughly inspected and researched by our team prior to sale.
Q: Are taxes included in the price?
We charge 20% VAT (Value Added Tax) on all orders within the United Kingdom and European Union. Taxes in the United States are charged at the mandatory state tax rate if it applies.
Q: How much will shipping cost?
Because our products vary in shape, size and price, there is no one cost of shipping. The cost will depend largely on the price of the item(s), your location and the shipping option you choose. All of the available shipping options and prices will be made available to you upon checkout. We ship all of our orders via either Royal Mail, USPS or DHL. We also offer free shipping under certain circumstances. You can find more information on delivery options and timeframes by clicking here.
Q: I don't want to pay import fees, can you declare a lower value for my order?
Unfortunately not. We have to declare the true value of each order, but we make sure to accurately label orders correctly so that you are charged the minimum amount of import duty. All import duties and taxes are the responsibility of the customer.
Q: How can I check the status of my order?
You will be kept informed as to the progress of your order via our automated emails, but if you would like to keep track of your order you can do so by logging into your here and clicking Order History.