THERE ARE NO STUPID QUESTIONS

Here are all of our most Frequently Asked Questions

If you find that your question isn't answered here please visit our contact page and ask away! We're always here to help.


Q: Are your artifacts genuine?

Yes. We go to great lengths to research the artifacts that are available on our site, so much so that we offer a lifetime guarantee of authenticity or your money back with each piece that we sell. On that note, we would also encourage you to ask as many questions as you would like regarding the authenticity of any of our artifacts - we will always take the time to answer.


Q: Where do you source your artifacts?

In the decade we have been conducting business we have built up a long list of sources ranging from astronauts and ex-NASA employees right through to executives of production companies and studios - many of our artifacts come directly from these sources. We also purchase and take consignments of artifacts directly from collectors with every attention paid to their authenticity. In summary, everything we offer has come from a trusted source and has been thoroughly inspected and researched by our team prior to sale.


Q: What forms of payment do you accept?

We accept payments from most major credit and debit cards, including Visa, Visa Debit, Mastercard, Maestro, JCB, American Express, and Discover. We also accept PayPal and Apple Pay payments, and in some instances Bank Transfer. Unfortunately, we do not accept Cheque payments.


Q: Do you offer payment plans?

Yes, we offer payment plans on many of the premium items on our website. It is worth noting that if you make a purchase through our payment plan program then the item(s) you have purchased will not be dispatched until it has been paid in full. You can see the exact terms and conditions of our payment plan program by clicking here.


Q: Where do you source your artifacts?

In the decade we have been conducting business we have built up a long list of sources ranging from astronauts, ex-NASA employees right through to executives of production companies and studios and many of our artifacts come directly from these sources. We also purchase and take consignments of artifacts directly from collectors with every attention paid to their authenticity. In summary, everything we offer has come from a trusted source and has been thoroughly inspected and researched by our team prior to sale.


Q: Are taxes included in the price?

It depends on the country of origin. We charge 20% VAT (Value Added Tax) on all orders within the United Kingdom and European Union. Taxes in the United States are charged at the mandatory state tax rate if it applies. Outside of these geographical areas, there is no tax.


Q: How much will shipping cost?

Because our products vary in shape, size, and price, there is no one cost of shipping. The cost will depend largely on the price of the item(s), your location, and the shipping option you choose. All of the available shipping options and prices will be made available to you upon checkout. We ship all of our orders via either Royal Mail, USPS, or DHL. We also offer free shipping over a certain amount. You can find more information on delivery options and timeframes by clicking here.


Q: I don't want to pay import fees, can you declare a lower value for my order?

Unfortunately not. We have to declare the true value of each order, but we make sure to accurately label orders correctly so that you are charged the minimum amount of import duty. All import duties and taxes are the responsibility of the customer.


Q: How can I check the status of my order?

You will be kept informed as to the progress of your order via our automated emails, but if you would like to keep track of your order you can do so by logging into your here and clicking Order History.


Q: I still need help, how can I contact you?

You can contact us directly through our contact form or alternatively find the best email address and telephone number by clicking here.