Shipping & Refund Information for The Space Collective
When packaging and posting orders we pay every attention to ensuring that your items arrive safely and on time. We use the Royal Mail, DHL and FedEx for shipping within the UK.
United Kingdom Shipping
We offer free shipping within the UK for orders over £40 with the exception of premium pieces and products which explicitly state otherwise in their item description. The below mentioned delivery and processing time frames are intended as guidelines only and delivery can be earlier or later depending on the time of year, i.e. holiday seasons are generally busier and processing/shipping times slower as a result.
Royal Mail Transit Times for small orders.
- FREE 1st Class Standard | 1-2 Working Days + 1 Day Processing
- 1st Class Standard | 1-2 Working Days + 1 Day Processing
- 1st Class Recorded | 1-2 Working Days + 1 Day Processing
DHL Transit Times for large orders.
- DHL Domestic Shipping | 1-2 Working Days + 1 Day Processing
European Shipping
We offer free shipping within the EU for orders over £150 with the exception of premium pieces and products which explicitly state otherwise in their item description. The below mentioned delivery and processing time frames are intended as guidelines only and delivery can be earlier or later depending on the time of year, i.e. holiday seasons are generally busier and processing/shipping times slower as a result.
Royal Mail Transit Times for small orders.
- FREE 1st Class International | 3-5 Working Days + 1 Day Processing
- 1st Class International | 3-5 Working Days + 1 Day Processing
- 1st Class International Recorded | 3-5 Working Days + 1 Day Processing
DHL Transit Times for large orders.
- DHL International Shipping | 2-4 Working Days + 1 Day Processing
USA, Canada and Rest of the World Shipping
All orders to the USA, Canada and Rest of World regions are shipped via Royal Mail where they will then be passed on to your local delivery service, i.e. USA orders would be passed on to USPS. The below mentioned delivery and processing time frames are intended as guidelines only and delivery can be earlier or later depending on the time of year, customs handling, etc. i.e. holiday seasons are generally busier and processing/shipping times slower as a result.
Royal Mail Transit Times for small orders.
- 1st Class International | 5-7 Working Days + 1 Day Processing
- 1st Class International Recorded | 5-7 Working Days + 1 Day Processing
DHL Transit Times for large orders.
- DHL International Shipping | 3-5 Working Days + 1 Day Processing
Returns & Refunds
We offer a 30-day no quibble refund policy on all of our products unless otherwise stated on the product page. Please note that some products may be exchange only, and in such an event that we can't make a suitable exchange (i.e. out of stock in the desired size), we will offer store credit upon the return of the order.
To begin the return process please contact us and provide the following:
- Your full name
- Order number
- Reason for the return
We cannot process a refund if:
- An order is lost/stolen during transit back to us. You would have to file a claim with the shipping provider.
- A product has been used, damaged or worn. Products can only be returned in the condition in which they were sent.
Once we have received the product and the return has been processed by our warehouse we can issue the a refund or in-store credit within 5 working days via the same method in which you paid. Please note that we can only process a refund using the original method of payment. Your card processing company can generally take anywhere from a few days up to 5 working days to refund the balance back into your account - we have no control over this.
Important: When returning an order we strongly advise that you do so via a recorded method of delivery so that the return can be tracked to ensure it arrives safely. We do not cover the costs of returning an order unless it is faulty or defective.
Returns & Refunds for Layaway Payment Plans
Should you decide to cancel your layaway payment plan the initial non-refundable, non-transferrable 20% deposit will be lost and any additional payments made over this initial 20% will be given as store credit. We do not offer cash refunds for layaway payment plans. The credit will be provided in the form of a voucher within 5 working days and can be used for any product(s) in our store.